Freedom of Information request reveals the Home Office does not monitor the most basic parts of its EU Settlement Scheme process.


First published in December 2019.


Does the Home Office actually know what it is doing?

A new Freedom of Information request reveals the Home Office does not even monitor the most basic parts of its EU Settlement Scheme process.

We asked for the number of applications with:

◦ declared criminal record;

◦ that require further evidence;

◦ that required a form of ID to be sent in.

The response to our Freedom of Information request was shocking. The most basic EU Settlement Scheme data is not available because:

Data is not being recorded in reportable fields;

Data is being recorded in free fields;

Data is being recorded in standardised way not available in reporting system.

Freedom of Information request: Internal Review. / Home Office

The Home Office being unable to report and monitor data on declared criminal records, further evidence required and the number of ID documents to be manually checked is very serious.

While most EU Settlement Scheme applications are processed almost automatically by the system, those with criminal records, additional evidence and sent in ID documents require more time intensive manual case work.

Without being able to internally monitor the quantities of those EU Settlement Scheme applications which require more time intensive manual case work, it is impossible for managers to plan the workloads and to deploy case workers effectively.

It is therefore unsurprising that the processing backlog has grown to over 300k applications – i.e. 1 in 8 of all applications received since the launch of the EU Settlement Scheme.

Home Office EU Settlement Scheme Stats. / the3million

As our Freedom of Information request reveals the Home Office is working in the complete dark.

Sorting this out won’t be easy.

According to the Home Office, the basic data on manual case work load we have requested would take a staggering 15,000 hours to compile.

Freedom of Information request: Internal Review. / Home Office

Pretty shocking!🔷

 

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[This piece was first published as a Twitter thread and turned into the above article on 24 December 2019, with the author’s consent, with the purpose of reaching a larger audience. It has been minorly edited and corrected. | The author of the tweets writes in a personal capacity.]

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(Cover: Flickr/Steph Gray-David Pearson. - Home Office. / Licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.)



     

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the3million is the largest group of EU citizens in the UK, with a team of 50-ish active volunteers working on advocacy, policy, legal, media, social media, grassroots and events.