Freedom of Information request reveals the Home Office does not monitor the most basic parts of its EU Settlement Scheme process.
First published in December 2019.
Does the Home Office actually know what it is doing?
A new Freedom of Information request reveals the Home Office does not even monitor the most basic parts of its EU Settlement Scheme process.
We asked for the number of applications with:
◦ declared criminal record;
◦ that require further evidence;
◦ that required a form of ID to be sent in.
The response to our Freedom of Information request was shocking. The most basic EU Settlement Scheme data is not available because:
◦ Data is not being recorded in reportable fields;
◦ Data is being recorded in free fields;
◦ Data is being recorded in standardised way not available in reporting system.
The Home Office being unable to report and monitor data on declared criminal records, further evidence required and the number of ID documents to be manually checked is very serious.
While most EU Settlement Scheme applications are processed almost automatically by the system, those with criminal records, additional evidence and sent in ID documents require more time intensive manual case work.
Without being able to internally monitor the quantities of those EU Settlement Scheme applications which require more time intensive manual case work, it is impossible for managers to plan the workloads and to deploy case workers effectively.
It is therefore unsurprising that the processing backlog has grown to over 300k applications – i.e. 1 in 8 of all applications received since the launch of the EU Settlement Scheme.
As our Freedom of Information request reveals the Home Office is working in the complete dark.
Sorting this out won’t be easy.
According to the Home Office, the basic data on manual case work load we have requested would take a staggering 15,000 hours to compile.
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